Community Specialist | Pacific Centre

Job summary

Core responsibilities

• Collaborate with store leadership to implement community strategy and support guest experience.
• Build and manage local relationships with Ambassadors, Sweat Collective members, studio owners, and other partners to support guest acquisition and retention.
• Identify potential Ambassadors and partners and strengthen the store's role as a community hub.
• Engage with guests in store, assess their needs, provide product education, and deliver an omnichannel experience.
• Attend, support, or host local and regional community events.
• Execute product seeding through community partners and Ambassadors.
• Review community business data and metrics and share insights and recommendations with store leadership.
• Help create a respectful and inclusive team environment.

Eligibility and experience

• At least 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.
• Must be legally authorized to work in the country where the store is located.
• Must have reliable transportation to the assigned store.
• A high school diploma, GED, or equivalent is an asset but not required.
• Relationship-building experience with clients, groups, or partners and experience motivating team members are assets but not required.

Schedule and availability

• Schedule varies based on store needs and may include mornings, afternoons, evenings, weekends, and holidays.
• During peak periods, special events, or other circumstances, shifts may include early mornings or late nights and overnights.

Work context

• Work takes place in the store and at locations throughout the community, including community events and fitness or movement activities.
• The role involves working with guests, building partnerships, and contributing as part of a team.
• Store work may involve bright lights and loud music.

What the employer values