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Community Manager

infinitSpace
Los Angeles, USA
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Key Responsibilities

  • Sales
  • Partner closely with the Sales Team to achieve monthly revenue and occupancy targets
  • Manage the full sales cycle at building level, including tours, proposals, onboarding, renewals, pricing adjustments and growth conversations
  • Own HubSpot pipeline management and ensure accurate forecasting and follow-up
  • Actively manage member relationships to drive retention and prevent churn
  • Co-initiate and co-host broker events, referral initiatives and other lead-generation activities
  • Identify and implement new commercial initiatives to drive future growth
  • Member Experience
  • Own the overall member experience and relationships with key and strategic accounts
  • Act as the primary escalation point and final decision-maker on beyond policies and procedures
  • Resolve complex member issues, including terminations with professionalism and empathy
  • Monitor, analyze, and act on member satisfaction KPIs, including Net Promoter Score (NPS)
  • Develop and implement building-specific action plans to improve member satisfaction
  • Lead member communication related to business updates, process changes and company initiatives
  • Operations
  • Ensure beyond’s high-quality operational standards are consistently met and improved
  • Act as the primary point of contact for vendors, including onboarding and ongoing management
  • Hold vendors accountable to service levels and operational standards
  • Work with Asset Managers, Landlords, and the Real Estate team to manage building-related escalations
  • Maintain full accountability for building-level operating expenses (Opex)
  • Finance
  • Own the building P&L and overall financial performance in collaboration with the Finance Department
  • Contribute to monthly, quarterly, and annual budgeting processes
  • Identify and implement financial optimisation initiatives
  • Oversee membership fees collection, payment issues, late payments, and membership fees increases
  • Leadership & Management
  • Lead, manage and develop the Community Team as we hire them ensuring strong day-to-day support, clear accountability, and high performance across the team. Motivate and guide the team across all key business areas listed below fostering a collaborative and results-driven culture.
  • About You

Basic Qualifications

  • 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, commercial real estate, or similar
  • Strong customer service background
  • Sales experience
  • 2+ years of experience managing teams of individual contributors
  • Excellent verbal and written communication skills
  • Strong project management and business operations experience
  • Fluency in English (written and spoken)
  • Working Location
  • Onsite

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