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Assistant Community Manager

infinitSpace
London, GBR
Full-time
Manager · 3+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Key Responsibilities

  • Sales
  • Support the achievement of monthly revenue and occupancy targets in partnership with the Community Manager and Sales Director
  • Conduct tours, prepare proposals, and issue contracts in line with infinitSpace sales guidelines
  • Manage day-to-day enquiries and support lead conversion from enquiry to tour
  • Proactively identify growth opportunities within the member base, including referrals and upselling initiatives
  • Assist with broker campaigns, referral programmes, and lead-generation events
  • Support sales reporting, pipeline updates, and daily occupancy forecasting
  • Participate in the commission structure following probation
  • Member Experience
  • Deliver an exceptional member experience aligned with satisfaction KPIs
  • Act as a key point of contact for members, resolving requests within SLA timelines
  • Support front desk coverage to ensure consistent service during business hours
  • Build strong relationships with members and foster a connected community
  • Implement building-specific initiatives to improve member satisfaction
  • Support communication of business updates, process changes, and company initiatives
  • Operations
  • Conduct daily building walkthroughs to maintain quality standards
  • Coordinate with vendors to ensure maintenance, cleaning, and service levels meet company standards
  • Process and monitor member maintenance requests within SLAs
  • Support vendor management, quality control checks, and performance feedback
  • Assist with vendor onboarding and establish clear ways of working
  • Lead and manage member move-in and move-out processes
  • Oversee stock management and day-to-day operational planning
  • Understand and support execution of the Emergency Action Plan
  • Team Support
  • Assist with recruitment, onboarding, training, and performance support of team members
  • Step in to lead the Community Team in the absence of the Community Manager
  • Events & Community
  • Proactively initiate ideas for the monthly events calendar
  • Support the planning and execution of the monthly event calendar
  • Manage event logistics, budgeting, and delivery
  • Develop local partnerships to enhance events while optimising spend
  • Execute engaging events that foster connection and community
  • Finance
  • Monitor day-to-day operational and event expenses in line with budget
  • Demonstrate a clear understanding of the building P&L and monthly financial performance
  • About You
  • We’d love to hear from you if you meet the qualifications below:
  • 3+ years of experience in commercial real estate, operations, hospitality, marketing, startups, or a customer-focused environment
  • Strong customer service and commercial mindset
  • Excellent verbal and written communication skills
  • Organised, proactive, and comfortable managing multiple priorities
  • Demonstrates professionalism, accountability, and adaptability
  • Fluency in English and the local language (written and spoken)
  • Bachelor’s degree or equivalent experience preferred

Qualifications

  • 3+ years of experience in commercial real estate, operations, hospitality, marketing, startups, or a customer-focused environment
  • Strong customer service and commercial mindset
  • Excellent verbal and written communication skills
  • Organised, proactive, and comfortable managing multiple priorities
  • Demonstrates professionalism, accountability, and adaptability
  • Fluency in English and the local language (written and spoken)

Preferred Qualifications

  • Bachelor’s degree or equivalent experience preferred

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