Community Manager

The Community Manager is responsible for driving census growth, developing referral relationships, generating new client opportunities, and serving as the market ambassador for the organization. This role focuses on building professional partnerships, increasing community visibility, and achieving revenue growth goals through new client acquisition.

Build and maintain relationships with hospitals, rehabilitation facilities, senior living communities, physicians, social workers, discharge planners, hospices, and other referral sources.

Conduct regular visits, presentations, and networking activities to generate referrals.

Develop and execute territory growth plans.

Track referral activity and conversion rates.

Identify opportunities to expand services within current referral accounts.

Represent the organization at networking events, community events, and professional associations.

Coordinate educational presentations and in-service programs.

Promote the company's services and value proposition.

Maintain visibility within assigned territories and communities.

Meet monthly targets for: New client starts Revenue growth Referral source development Qualified prospect generation

New client starts

Revenue growth

Referral source development

Qualified prospect generation

Collaborate with operations to ensure smooth client onboarding.

Follow up with prospective clients and families.

Maintain ongoing communication with referral partners.

Address concerns and ensure referral partner satisfaction.

Provide regular updates to leadership regarding market trends, opportunities, and threats.

Monthly revenue generated

Referral source growth

Referral conversion percentage

Community visits completed

Networking events attended

Referral partner retention

Census growth