Community Manager

We are seeking a community-driven and highly organized Senior Community Manager to join our growing Brand Values team.

At Nex, our community isn't just a support channel, but it's one of our most valuable sources of insight, advocacy, and storytelling. This role builds relationships with families, helps them connect with one another, and ensures their voices directly influence our products, content, and marketing.

You will work across our Facebook community, Reddit, and Circle to help ensure that family voices remain at the center of everything we do.

This is an excellent opportunity for someone who loves building relationships, uncovering customer insights, and turning community conversations into action.

Success in this role is measured not only by community engagement and health, but by the quality of insights, advocacy, and customer stories surfaced from the community.

Own day-to-day community engagement and member experience across Nex community channels.

Publish community content, prompts, announcements, and product education.

Support and provide direction to moderators.

Maintain moderation workflows, escalation paths, and community guidelines.

Identify emerging questions, concerns, trends, and opportunities.

Build relationships with engaged families, advocates, beta testers, and super users.

Identify compelling customer stories, testimonials, and use cases.

Conduct interviews and surface stories for Brand, Content, PR, and Marketing.

Help create pathways for customers to become advocates, testers, ambassadors, or contributors.

Identify recurring themes, needs, sentiment, and customer feedback across community channels.

Gather insights through discussions, surveys, interviews, and research initiatives.

Produce recurring Voice of Community reports with actionable recommendations.

Partner with Product, Marketing, Support, and Research to ensure customer feedback reaches the right teams.

Familiarity with community analytics, survey tools, and customer feedback platforms.

Experience working with family, gaming, education, consumer technology, or lifestyle brands.

Experience with ambassador, advocate, or champion programs.

Experience supporting customer research initiatives.

Experience creating customer stories, case studies, interviews, or editorial content.

Competitive compensation package.

Flexible working hours and vacation policy.

Product-driven culture that treasures talents and individual growth.

Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at https://www.nexplayground.com/about. We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!

Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.

We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.