Communications Business Analyst

Opportunity

Communications initiatives

• Lead channel modernization by evaluating, implementing, and optimizing technology for employee communications, including field and operational employees.
• Support the Communications technology roadmap by identifying opportunities, business requirements, and investment priorities.
• Provide business analysis and project management for digital transformation, technology, and employee experience projects.
• Lead channel reviews, audits, and optimization initiatives using data and stakeholder feedback.

Operational effectiveness

• Support budgeting, forecasting, and reporting with analysis and recommendations for planning, investment decisions, and departmental priorities.
• Track budgets and vendor expenditures against plan and identify opportunities to optimize resources.
• Support governance, business planning, performance measurement, reporting, and continuous improvement.
• Maintain communications policies, standards, and governance frameworks with business partners.

Collaboration and support

• Build relationships across Communications, Information Services, and business teams to support alignment and project delivery.
• Participate in a shared on-call rotation, including periodic media and social media monitoring, website updates, and content publishing outside regular hours while on call.
• Occasional travel within North America is required.

Minimum qualifications

• Bachelor’s degree or certificate in a relevant post-secondary field, such as business analytics or business technology.
• At least four years of progressive experience in business analysis, project management, communications, technology implementation, operational planning, or a related discipline.
• Experience leading or supporting cross-functional projects involving technology, process improvement, organizational change, or communications transformation.
• Ability to gather business requirements, analyze information, and translate needs into practical solutions and recommendations.
• Experience managing budgets, forecasting, reporting, or business planning.
• Strong project management, organization, analytical thinking, problem-solving, communication, and stakeholder management skills.

Preferred qualifications

• Experience supporting technology solutions, digital transformation, or communications channel modernization is preferred.
• Experience with communications platforms and Microsoft 365 tools, including SharePoint and Viva, is preferred.
• Experience developing governance frameworks, policies, standards, or business processes is preferred.
• Vendor management, procurement, or contract administration experience and change management knowledge are preferred.
• Experience in a large, complex, or highly regulated organization is preferred.

Work arrangement

• The employer describes a hybrid work model for eligible office-based employees in Canada, the United States, and Mexico.

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