Communication Administrator

Qualifications

• Education & Experience
• · Minimum High School Diploma (GCSEs or A-levels) or equivalent required.
• · 1–3 years of relevant work experience.
• · Familiarity with CRM systems useful.
• Languages
• · Excellent verbal and written communication skills in English with the ability to convey complex information clearly and professionally.
• · Proficiency in additional European languages—such as French, German, Dutch, Spanish, Italian or Nordic languages—are highly desirable.
• Skills & Competencies
• · Proven ability to interpret and apply complex legislation and varied client-specific business rules across multiple issuing authorities while handling representations.
• · Strong organizational and time management skills, with the ability to prioritize effectively and meet multiple competing deadlines.
• · Confident in working across a variety of internal & external systems, often switching between platforms daily to meet differing businesses entity requirements (e.g. Navision, Admin Panel, CSR, Azure, client-facing portals, and document management systems).
• · Proficient in Microsoft Office applications, particularly Word, Outlook, Excel, and Adobe Acrobat, with the ability to use these tools in a professional and efficient manner.
• · Exceptional attention to detail and a high degree of accuracy, especially in handling legal documentation or data-sensitive communications.
• · Excellent interpersonal and communication skills, with a collaborative team-oriented approach.
• · Self-driven and capable of working independently while managing individual responsibilities to a high standard.
• · Open to continuous improvement, with a proactive attitude toward contributing to process enhancements and participating in cross-functional feedback.
• Behavioral Criteria
• · Professional Communication & Stakeholder Service: Demonstrates clear, professional and timely communication with internal stakeholders and external vendors to ensure accurate and service-focused delivery.
• · Learning Agility & Technical Development: Demonstrates the ability and willingness to acquire and apply new systems knowledge, digital tools and automation technologies (including AI-supported processes) relevant to the role.
• · Accuracy & Accountability: Maintains high levels of attention to detail in high-volume communication workflows and takes responsibility for quality and error resolution.
• · Adaptability & Operational Flexibility: Responds effectively to changing priorities, workload fluctuations and evolving regulatory or client requirements to maintain service continuity.
• · Team Collaboration & Contribution: Works constructively within the team environment, supporting shared objectives and contributing to efficient operational delivery.
• · Continuous Improvement Orientation: Identifies and supports process enhancements to improve efficiency, accuracy and automation within communication and vendor workflows.
• Verra Mobility Values
• An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
• With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
• Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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