Commercial Operations Manager

Overview

• About this Position
• The Commercial Operations Manager is responsible for leading proposal development, enabling effective project execution, and supporting commercial growth through strong operational discipline.
• This role manages the proposals team, ensures standardized and high-quality commercial outputs, coordinates technical service support for sales activities, and maintains data integrity within Salesforce.
• The position plays a critical role in improving efficiency, consistency, and scalability across the commercial organization
• What you´ll do
• Lead and develop the proposals team by setting priorities, managing performance, and ensuring the timely delivery of high-quality, competitive proposals aligned with business strategy, pricing guidelines, and risk management policies.
• Oversee the end-to-end proposal development process while driving standardization, continuous improvement, and best practices across proposal tools, templates, and workflows.
• Provide commercial oversight throughout project execution to ensure customer commitments are successfully delivered and facilitate seamless handovers between Sales, Operations, and Project Delivery teams.
• Coordinate with Technical Service teams to ensure technical solutions, customer presentations, and proposal content align with commercial objectives and customer requirements.
• Ensure the accuracy, consistency, and integrity of Salesforce data, while driving CRM adoption and generating meaningful commercial insights through reporting and analytics.
• Identify and implement process improvements, automation opportunities, and standardized commercial practices to enhance operational efficiency and proposal quality.
• Coach, mentor, and develop team members by strengthening commercial, technical, and process capabilities while supporting succession planning and cross-functional collaboration.
• What makes you a good fit
• Bachelor's degree in Business, Engineering, Finance, or a related field.
• Minimum 10 years of experience in commercial operations, sales operations, proposal management, project management, or related commercial functions.
• Proven experience leading and developing high-performing teams.
• Strong knowledge of proposal development, pricing strategies, commercial risk management, and contract processes.
• Experience using Salesforce or equivalent CRM platforms.
• Demonstrated ability to collaborate effectively across Sales, Technical, Operations, and Project Management functions.
• At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.
• We believe the uniqueness of all our employees is the power in us.
• Become part of the team and bring your uniqueness to us!
• We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.