Commercial Cards Business Analyst

Core Responsibilities

Non-technical

• Strategic Thinking: Ability to understand the bigger picture and align day-to-day activities with company strategy.
• Customer Focus: Ability to understand and meet the needs of customers. This involves listening to customers, understanding their needs, and making decisions based on this understanding.
• Communication Skills: Ability to clearly communicate insights and ideas to stakeholders and team members.
• Problem-Solving Skills: Ability to identify, analyze, and solve complex business problems.
• Critical Thinking: Ability to objectively analyze and evaluate issues and situations to form a judgement.
• Collaboration: Ability to work effectively with others to achieve a common goal.
• Project Management: Ability to plan, organize, and manage resources to bring about the successful completion of specific project goals and objectives.

Technical

• Data use case: Develop and define data use cases which align to the strategic director set by the Business stakeholders
• Data Analysis: Proficiency in data analysis tools and methodologies. This includes statistical analysis, predictive modeling, and data visualization.
• Business Intelligence Tools: Familiarity with business intelligence tools like Tableau, Power BI, or Looker. These tools help in creating reports and dashboards to present data insights.
• Database Querying: Knowledge of SQL or other database querying languages. This is essential for extracting and manipulating data from databases.
• Data Governance: Understanding of data governance principles and best practices. This includes data privacy, data quality, and data management.
• Proficiency in Business Tools: Proficiency in business tools like Excel for data manipulation and analysis, PowerPoint for presentation of insights, and Visio for process mapping.

Cultural Fit

• Passionate about all things digital
• Problem solving mindset, challenging the status quo
• Self-organizing, independent and takes ownership of each task
• Meticulous to detail
• Thrive under pressure

KPIs

• Insight Implementation: The number of insights provided by the Business Analyst that are implemented.
• Data Quality: The accuracy and completeness of the data used in analysis.
• Stakeholder Satisfaction: Feedback from various departments and stakeholders on the effectiveness and usefulness of the insights provided.
• Project Delivery: The number of analytics use cases delivered on time and within budget.
• Process Improvement: The impact of the data governance framework and SOPs on improving business processes. This can be measured by the reduction in data errors, increase in data availability, and improvement in decision-making speed.