Collections Specialist

About The Role

• We are hiring a results-driven **Collections Specialist** to take ownership of past-due accounts and drive consistent payment recovery.
• This is a **high-intensity, outbound calling role** where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue.
• You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.
• This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making **100+ outbound calls daily**.
• **What You’ll Be Responsible For****Collections & Payment Recovery*** Make **100+ outbound calls daily** to customers with overdue invoices
• Follow up consistently via calls and emails until payment resolution
• Navigate gatekeepers and reach decision-makers responsible for payments
• Handle objections and drive conversations toward payment commitments
• **Billing Issues & Case Resolution*** Investigate billing discrepancies and customer concerns
• Identify root causes of delays and work toward resolution
• Coordinate internally to resolve issues impacting payments
• **CRM Management & Documentation*** Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
• Track customer interactions, payment commitments, and next steps
• Ensure no account is left unattended or without follow-up
• **Customer Communication*** Communicate clearly and professionally with customers
• Provide updates on payment status and issue resolution
• Maintain a balance between firmness and professionalism in collections conversations
• **Process Improvement & Reporting*** Identify recurring issues impacting collections
• Share insights to improve processes and recovery rates
• Maintain consistency in daily activity and reporting
• **Must-Have Experience & Skills (Non-Negotiables)*** Proven experience in **collections, accounts receivable, or high-volume outbound calling roles**
• Comfortable making **100+ outbound calls per day** consistently
• Strong objection-handling and negotiation skills
• Experience using **CRM tools (Salesforce or similar)**
• Excellent verbal and written English communication skills
• High attention to detail and accuracy in documentation
• Ability to manage multiple accounts and follow-ups simultaneously
• **What Makes You a Strong Fit*** You are persistent and follow up until resolution
• You are confident handling difficult conversations
• You thrive in a target-driven, high-activity environment
• You take ownership of your performance and results
• **Key Performance Indicators (KPIs)*** Daily call volume (**100+ calls/day**)
• Number of payments collected / accounts resolved
• Follow-up consistency and response time
• Accuracy of CRM updates and documentation
• Reduction in outstanding receivables

Interview Process*** Initial Screening Call

• Recruiter Interview
• Final Interview

• Offer & Onboarding