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Collections Representative

Wilson Sonsini Goodrich & Rosati
London, GBR
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities:

  • Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances
  • Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues
  • Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment
  • Monitor aged receivables and identify accounts at risk of non-payment; escalate when appropriate
  • Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections)
  • Assist in preparing collection reports and performance updates for Finance and practice group leadership
  • Collaborate with Account Managers to ensure aligned client communication strategies and to support overall client relationship goals
  • Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction
  • Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach

Requirements:

  • Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment
  • Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio
  • Proficient in Microsoft Office Suite, especially Excel and Word
  • Familiarity with Aderant and Expert Collections strongly preferred
  • Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment
  • Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders
  • Strong attention to detail, organizational skills, and ability to prioritize work effectively
  • Proven ability to work independently while also contributing to a team-oriented environment
  • Customer service focused, with a professional, diplomatic, and client-facing demeanor
  • Ability to manage sensitive financial information with discretion and integrity
  • We offer a highly competitive salary and benefits package. Visit our website here. Equal Opportunity Employer.
  • We offer a highly competitive salary and benefits package. Visit our website here.

Preferred Qualifications

  • Familiarity with Aderant and Expert Collections strongly preferred

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