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Collections Representative

iQor
Charlotte, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago

Full Job Posting

Job Summary

We’re hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.

Onboarding Date: August 7, 2026

Training Start Date: August 10, 2026

Training schedules can be between 8:00am-8:00PM (8-5, 9-6, 10-7, 11-8), depending on business need

Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.

Work Setting: Onsite at our Charlotte Call Center

What You’ll Do:

Connect with customers via inbound calls

Resolve account inquiries and explain payment options

Negotiate payment arrangements and secure commitments

Carefully review account details to ensure accuracy

Document conversations clearly and thoroughly

Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit?

✔ 1+ year of customer service, collections, or call center experience

✔ Strong attention to detail — you don’t miss the small stuff

✔ Confident negotiation skills with a solutions-focused mindset

✔ Genuine empathy and professionalism in sensitive conversations

✔ Ability to stay calm, positive, and goal-driven

Education Requirements

  • High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
  • Consistent attendance is an essential function of the job.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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