Collections Officer

About Bridgit

Role overview

What you will do

• Manage a dedicated loan portfolio and build customer and broker relationships while ensuring accounts comply with terms.
• Monitor maturities, rate resets, and review dates to resolve potential issues early.
• Assess and process extension, variation, and restructure requests within internal policy.
• Provide clear, warm, supportive service in calls and written correspondence.
• Contact delinquent customers, negotiate realistic repayment plans, and manage cases through resolution.
• Identify financial distress or vulnerability and assess hardship applications under policy and statutory obligations.
• Follow the National Credit Code, ASIC guidelines, and company credit and collections policies.
• Identify and resolve potential complaints; refer matters to Internal Dispute Resolution when required.
• Provide accurate arrears reporting and flag emerging risks and systemic issues.

Skills and experience

• Experience in collections, loan servicing, hardship, or customer care; lending or fintech experience is ideal.
• Warm, empathetic customer manner and ability to negotiate while maintaining trust.
• Knowledge of the National Credit Code, responsible lending, and hardship obligations, or ability to learn quickly.
• Strong organization and follow-through; comfortable in a fast-moving fintech with developing processes.
• Customer-first mindset and genuine desire to help people.

Benefits

• Offers competitive remuneration, birthday leave, and an additional paid day for life events or wellbeing.
• Employees may work remotely from a location of choice for two weeks each year.
• Provides professional development initiatives and social events.