Collections Data Analyst

Role Overview

Responsibilities

• Develop reports and dashboards that identify opportunities and provide insights.
• Use statistical tools and multiple databases to analyze collections performance, inventory, debt types, agencies, and agent results.
• Perform data extraction, manipulation, summarization, ad hoc analysis, deep dives, and root cause analysis.
• Monitor KPIs and trends and recommend improvements to collections operations and debtor treatment.
• Measure the benefits of collections initiatives and analyze inventory fluctuations.
• Review existing documents, procedures, and systems and support reporting and analytics projects.

Minimum Qualifications

• Candidates must hold a permanent Administrative Staff Analyst civil service title or a comparable permanent title eligible for a 6.1.9 title change.
• Candidates must meet one listed education and experience pathway, including 18 months of executive, managerial, administrative, or supervisory experience.
• All pathways require at least a high school diploma and qualifying professional experience.

Preferred Skills

• Superior analytical and organizational skills and strong written, verbal, and interpersonal communication.
• Strong project management skills.
• Knowledge of applied statistics, analytics, machine learning, AI, data science, or big data tools such as Microsoft SQL and SAS.
• Familiarity with Outlook and Microsoft Office Suite.
• Ability to write reports, troubleshoot solutions, manage multiple assignments, and maintain attention to detail.

Workplace

• The position is based at 59 Maiden Lane in Manhattan and may allow remote work up to two days per week under the Remote Work Pilot Program.

Salary

• The listed salary range is $110,067 to $110,067.

Civil Service Application

• Applicants must include their employee identification number and permanent civil service title in the application materials.