Collection, Specialist

Overview

Key Responsibilities

• Monitor customer accounts and identify overdue balances.
• Contact customers via phone, email, and other communication channels to follow up on outstanding invoices.
• Negotiate payment arrangements and resolve payment issues while maintaining strong customer relationships.
• Investigate and resolve billing discrepancies and invoice disputes in coordination with Sales, Operations, and Finance teams.
• Maintain accurate records of collection activities, customer communications, and payment commitments.
• Prepare aging reports and provide regular updates on collection status and delinquent accounts.
• Escalate high-risk or significantly overdue accounts to management when necessary.
• Reconcile customer accounts and ensure proper allocation of payments.
• Support month-end closing activities related to accounts receivable.
• Ensure compliance with company policies and contractual payment terms.
• Bachelor's degree in accounting, Finance, Business Administration, or a related field.
• +2 years of experience in collections, accounts receivable, or credit control, preferably in a B2B environment.
• Strong understanding of accounts receivable processes and collection techniques.
• Experience handling corporate customers and commercial accounts.
• Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Microsoft Dynamics, or similar).
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple accounts and prioritize workload effectively.

Preferred Qualifications

• Experience in a service-based industry.
• Knowledge of credit management and customer account reconciliation.
• Familiarity with aging analysis and cash flow reporting.