Collection Specialist

Location(s)

• San Diego, CA, USA

Key Responsibilities

• Under the direction of the Collections Manager, the Collection Specialist interfaces with customers to research and resolve outstanding issues to obtain payment.
• The duties of an Collection Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
• Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with internal and external customers.

Essential Functions

Required Skills

• 3-5 years High Volume Corporate Collections experience
• Associates Degree or equivalent work experience
• Knowledge of Billing and Collections procedures
• Industry knowledge of Lien Laws
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Construction industry experience a plus

Desired Qualifications

• 3+ years of collections experience. Associate's degree in business, accounting, or other related field preferred. Must be detail oriented, with the ability to work independently.