Coffee Shop Manager

About the Role

Key Responsibilities

• Manage the overall daily operations of the coffee shop independently.
• Prepare and supervise coffee, beverages, and café drinks as per quality standards.
• Ensure proper knowledge of coffee preparation methods, machines, and café operations.
• Develop and implement sales strategies to increase revenue and customer satisfaction.
• Handle the café independently and take responsibility for smooth operations.
• Maintain excellent customer service standards and handle customer concerns professionally.
• Monitor inventory, stock levels, and coordinate with suppliers.
• Ensure cleanliness, hygiene, food safety, and presentation standards are maintained.
• Prepare daily, weekly, and monthly sales reports.
• Control operational costs and improve profitability.
• Plan promotional activities and marketing campaigns to attract customers.
• Handle cashiering, POS systems, and daily closing procedures.
• Ensure compliance with company policies and local regulations.

Requirements

• Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or related field.
• Minimum 3–5 years of experience in coffee shop, café, or restaurant management.
• Strong hands-on experience in making coffee, espresso-based drinks, and other café beverages.
• Ability to manage and operate the café independently.
• Strong sales and customer service skills.
• Good communication and interpersonal skills.
• Knowledge of coffee machines, grinders, and café equipment.
• Experience in inventory management and cost control.
• Ability to work under pressure and achieve sales targets.
• Proficiency in Microsoft Office and POS systems.
• Arabic and English communication skills are preferred.

Application Question(s)

• Do you have experience creating, improving, or introducing new menu items, beverages, or seasonal offerings that increased customer engagement and sales?
• Have you successfully implemented strategies that increased revenue, profitability, or customer retention in a coffee shop or café environment?
• Please specify your current salary, expected salary, notice period, and current location.