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CMC Support Coordinator - Maritime

Energy Systems
Houston, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
SalesforceCommunication

Full Job Posting

Qualifications

  • What Is Required:
  • High School or Equivalent
  • 3+ years of experience in customer service, order management, project coordination, or business operations.
  • Experience working with CRM (Salesforce) system.
  • Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
  • Ability to work collaboratively with surveyors, engineers, and other team members.
  • Excellent Customer Service Skills
  • Strong organizational and multitasking skills.
  • Excellent English, written and verbal, communication skills.
  • High attention to detail and ability to manage complex processes accurately.
  • Ability to troubleshoot and resolve client issues promptly and effectively.
  • Flexibility to shift resources and priorities based on client needs and input from surveyors and management.
  • We conduct a pre-employment background check and drug screen
  • What Is Preferred:
  • Experience working in a maritime, engineering, technical, or professional services environment.
  • Immigration-related employment benefits, for example visa sponsorship, are not available for this position

Responsibilities

  • Generous paid time off (vacation, sick days, company holidays, personal days)
  • Multiple Medical and Dental benefit plans to choose from, Vision benefits
  • Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
  • Employer-paid, therapist-led, virtual care services
  • 401(k) with company match
  • Company provided life insurance, short-term, and long-term disability benefits
  • Education reimbursement program
  • Flexible work schedule with hybrid/remote opportunities
  • Charitable Matched Giving and Volunteer Rewards through our Impact Program
  • Volunteer time off (VTO) paid by the company
  • Career advancement opportunities
  • Benefits may vary based on position, tenure, contract, or grade level.
  • DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
  • DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([email protected]). Information received relating to accommodations will be addressed confidentially
  • S erve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
  • Complete and maintain vendor registration forms and support documentation.
  • Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
  • Prepare customer agreements and pricing schedules.
  • Create Internal Order Request Approvals (IORAs) as required.
  • Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
  • Assign and validate TAC and plan approval orders when required documentation is available.
  • Review and process approval orders for our Engineering team, once all required documents are received

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