Cluster Senior Sales Manager
Skills
About This Role
Maximizing Revenue & Managing Profitability
- Develops and implements the overall account strategy for assigned accounts.
- Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
- Penetrates assigned accounts for transient and group, as well as exploring opportunities for extended stay and catering sales business.
- Identifies and solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
- Develops and implements strategic sales plans.
- Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Understands the overall market dynamics - competitors strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.
- Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership).
- Identifies and implements process improvements and best practices.
- Promotes accountability to drive superior business results.
- Achieves account revenue and sales goals as defined by Leadership. Develop and achieve operating budgets and manage controllable expenses.
- Anticipates and identifies business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).
Managing Sales Activities
- Executes sales strategy to achieve property goals.
- Maintains current business Accounts for new business within accounts.
- Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
- Includes successful execution of Sales strategies and business processes.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
- Executes and supports Customer Service Standards and hotel s Brand Standards.
- Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
- Leverages methodologies, technical and business knowledge across the market.
Building Successful Relationships
- Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.
- Serves as the account s local service guarantee by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers 100% satisfaction.
- Leverages Above Property Sales and property Leadership to ensure account saturation, pull-through of account strategies and selling solutions at the local property level.
- Develops a close working Account with Operations to ensure execution of strategies at the hotel level.
- Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc), in an effort to optimize sales revenues.
Providing Exceptional Customer Service
- Gains understanding of the hotel s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
- Acts as the customer s advocate through understanding account needs and opportunities.
- Resolves guest issues that arise in the sales process. Brings issues to the attention of property leadership.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to the business.
Additional Responsibilities
- Conducts and coordinates site inspections for hotels, as required.
- Performs other duties, as assigned, to meet business needs.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Cluster Senior Sales Manager
Marriott International · Saudi Arabia
Drive revenue through proactive solicitation of group and catering accounts, providing exceptional customer service and building strong relationships.
Skills
Yesterday
Apply Now↗Apply Now ↗Cluster Senior Sales Manager
Marriott International · Saudi Arabia
Manages accounts to maximize revenue, develops strategic sales plans, and builds relationships while providing exceptional customer service in the hospitality sector.
Skills
2 weeks ago
Apply Now↗Apply Now ↗Cluster Senior IT Specialist
IntercityHotel Dubai Jaddaf Waterfront · Dubai
Full job description: The Cluster Hotel IT Manager is responsible for leading, managing, and supporting all IT operations across multiple hotel properties. This includes ensuring the smooth functioning of property manage
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required