Cluster Sales Manager

Sales and business development

• Develop and execute cluster sales strategies to achieve revenue targets across corporate, government, leisure, MICE, wholesale, and other segments.
• Drive room nights, ADR, occupancy, and revenue through account management and business development; distribute business among assigned hotels based on availability, rates, and demand.
• Monitor market trends, competitors, and customer requirements; conduct sales calls, client visits, site inspections, presentations, and networking.
• Prospect for accounts, build a pipeline, identify market segments and local or regional partnerships, and participate in sales events, trade shows, exhibitions, and roadshows.

Account and cluster coordination

• Build relationships with corporate accounts, travel agencies, government accounts, and strategic partners; grow existing accounts and review account production.
• Negotiate contracts, rates, and agreements within approved commercial guidelines and ensure contracted commitments are delivered.
• Coordinate sales across properties with Sales, Revenue, Reservations, Marketing, and Operations; share leads and support joint sales initiatives.
• Work with Revenue Management on demand, market segmentation, pricing, business mix, forecasts, and business plans.

Performance and customer management

• Monitor account production, room nights, ADR, revenue, and other KPIs; identify target gaps and take corrective sales action.
• Report on sales activity, account production, pipeline, and opportunities; maintain accurate CRM and hotel sales system records.
• Maintain customer engagement, coordinate timely resolution of concerns, gather feedback, and improve customer satisfaction and retention.

Qualifications and experience

• Bachelor’s degree in Hotel Management, Business Administration, Sales & Marketing, or a related field.
• At least 3–5 years of relevant hotel sales experience; supervisory or managerial experience is preferred.
• Experience handling corporate accounts, key accounts, and business development.
• Multi-property or cluster experience is preferred.
• Strong knowledge of the local hotel market and business environment.
• Experience with hotel sales systems, CRM platforms, and Microsoft Office.
• Strong negotiation, presentation, communication, and interpersonal skills.
• Excellent English communication skills; Arabic is an advantage.

Core competencies

• Sales and business development, account management, commercial awareness, and negotiation.
• Customer relationship management, revenue and market analysis, communication, presentation, and networking.
• Problem solving, strategic thinking, teamwork, collaboration, and results orientation.

Performance measures and working relationships