Cluster Sales Manager
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Develop and execute sales strategies to achieve and exceed the cluster's revenue targets.
- Identify and pursue new business opportunities across corporate, government, leisure, MICE, wholesale, and other market segments.
- Drive room nights, ADR, occupancy, and overall revenue contribution through effective account management and business development.
- Promote all assigned hotels and ensure business is appropriately distributed across the cluster based on availability, rates, and market demand.
- Monitor market trends, competitor activities, and customer requirements and recommend appropriate actions.
- Conduct regular sales calls, client visits, site inspections, presentations, and networking activities.
- Develop and maintain strong relationships with key corporate accounts, travel agencies, government accounts, and other strategic partners.
- Manage existing accounts to maximize production and identify opportunities for increased business.
- Negotiate contracts, rates, and agreements within the approved commercial guidelines.
- Proactively prospect for new accounts and develop a healthy pipeline of potential business.
- Work collaboratively with Sales, Revenue, Reservations, Marketing, and Operations teams across all assigned properties.
- Maintain accurate and up-to-date information in the hotel's approved CRM and sales systems.
Qualifications & Experience
- Bachelor's degree in Hotel Management, Business Administration, Sales & Marketing, or a related field.
- Minimum 3-5 years of relevant hotel sales experience, preferably with experience in a supervisory or managerial capacity.
- Previous experience handling corporate accounts, key accounts, and business development.
- Experience in a multi-property or cluster environment is preferred.
- Strong knowledge of the local hotel market and business environment.
- Experience with hotel sales systems, CRM platforms, and Microsoft Office.
- Strong negotiation, presentation, communication, and interpersonal skills.
- Excellent English communication skills; Arabic is an advantage.
Core Competencies
- Sales & Business Development
- Account Management
- Commercial Awareness
- Negotiation Skills
- Customer Relationship Management
- Revenue & Market Analysis
- Communication & Presentation
- Networking
- Problem Solving
- Strategic Thinking
- Teamwork & Collaboration
- Results Orientation
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