Cluster Learning and Development Manager (Al Messila and Sharq Village & Spa)

Role overview

Education and experience

• One pathway: a two-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; two years of HR or related professional experience; and certified-trainer qualification.
• Alternative pathway: a four-year bachelor's degree in one of the listed fields and certified-trainer qualification; no work experience is required.

Employee training

• Promote training programs and help employees identify behaviors that support service excellence.
• Ensure employees receive ongoing training on guest expectations and guest satisfaction.
• Use effective training methods, support training cadres, observe service behaviors, and provide feedback.

Training evaluation and planning

• Monitor enrollment and attendance, meet with participants, and assess employee technical and leadership skills.
• Review guest comments and satisfaction results, measure learning transfer, and apply adult learning principles.
• Identify performance gaps and develop or adjust training to improve service performance and business indicators.
• Align training with the organization's mission, vision, brand values, and continuous improvement goals.

Training budgets

• Participate in training budget development and manage spending in alignment with HR and property financial goals.
• Control departmental expenses and use a P-card where appropriate.

Location and schedule

• The role is based at a Doha hotel property and is not remote.
• The source lists the schedule as full time.

About the employer