Cluster Human Resources Director - Luxury Hotel

1. Strategic Leadership

• Develop and execute the cluster HR strategy aligned with luxury brand standards and business goals.
• Advise GMs and ExCom teams on organizational design, workforce planning, and people priorities.
• Drive culture, engagement, and service excellence across all hotels.

2. Talent Acquisition & Workforce Planning

• Oversee all hiring and manpower planning for pre-opening and operating hotels.
• Build strong recruitment pipelines for luxury roles and hard-to-find specialties.
• Ensure structured hiring processes, competency-based interviews, and quality selection.

3. Learning, Development & Service Culture

• Lead implementation of service training, brand standards training, leadership programs, and skills development.
• Establish talent development paths, succession plans, and training calendars.
• Ensure every hotel consistently meets luxury service delivery expectations.

4. HR Operations & Compliance

• Oversee HR administration: contracts, onboarding, visas, payroll inputs, employee records, performance cycles, and policies.
• Ensure strict adherence to labor regulations and brand compliance standards.
• Conduct regular HR audits and inspections across all properties.

5. Employee Relations & Engagement

• Build a fair, respectful, and motivating work environment.
• Handle investigations, disciplinary actions, and grievances professionally and discreetly.
• Drive engagement initiatives, recognition programs, and hotel culture activities.

6. Compensation & Benefits

• Oversee consistency of salary structures, job grading, and benefits across the cluster.
• Support annual budget planning and manpower forecasting with Finance.
• Ensure payroll accuracy and policy alignment.

7. HR Analytics & Reporting

• Track and report HR KPIs: turnover, headcount, hiring timelines, training hours, engagement, etc.
• Present monthly HR insights to hotel and cluster leadership.
• Use systems and dashboards to maintain visibility and control