Cloud Solution Architect

As a Cloud Solution Architect, you will be a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

in integrating on-premises Active Directory with Azure AD (e.g., Azure AD Connect, Active Directory Federation Services).

Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.

Planning and delivering proactive and reactive support including onsite presence as needed.

Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.

Identify and manage goals and opportunities across security, Identity, and access management to improve/implement universal platform to manage and secure identities.

Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.

Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.

Apply lessons learned for continuous process and delivery improvement for the customer.

Engage in meetings with customers and account teams to articulate service offerings.

Share and gain knowledge through communities.

Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Troubleshooting of data logging and audit, security monitoring