Cloud Solution Architect

Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints. Develop and expand existing impactful relationships with stakeholders. Participate in external architect community events and share learnings with the internal team. Customer Centric: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization. Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP. Technical Leadership: Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting Ability to communicate effectively in written and spoken English to support business interactions with customers and stakeholders. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 10+ years experience of deep technical working experience. Technical Certifications preferred: AB-100, AB-620, MS-102, MS-202,MD-102, SC-400, MS-220, MS-700 Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills Presentation skills with a high degree of comfort with both large and small audiences Technical Skills to include, Copilot Studio Fundamentals of Entra ID SharePoint Server-SharePoint Online Or Exchange Server-Exchange Online Power Platform, Power Apps, Power Automate Windows 11 OneDrive for Business