Cloud Solution Architect - AI Business Solutions
Role Overview
The Customer & Commercial Success (CCS) organization, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role.
The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.
Do you have a passion for Power Platform and SharePoint, helping customers build secure, resilient platforms that power AI transformation while using best-in-class tools created by Microsoft?
Are you looking for a role where you can interact directly with large enterprise customers to grow their platforms?
Do you want to join one of Microsoft's fastest-growing businesses?
If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions.
As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance.
Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Key Skills for This Role
Full Job Posting
Required/minimum qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Additional or preferred qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- 4+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 4+ years of technical experience with Power Platform, SharePoint, Microsoft 365, or related cloud and collaboration technologies
- Hands-on experience building business solutions across the Power Platform ecosystem, including Power Apps, Power Automate, Dataverse, and related platform capabilities, leveraging automation, low-code development, and AI-powered innovation to drive business transformation.
- Strong understanding of SharePoint Online and Microsoft 365 collaboration services, including content management, information architecture, governance, security, and platform resiliency.
- Experience with Microsoft Copilot Studio, including the design and implementation of AI-powered agents integrated with Power Platform, SharePoint, and Microsoft 365 services to enhance business processes and user productivity.
- Knowledge of Microsoft 365 modernization strategies leveraging Power Platform is a plus.
- Understanding of how Microsoft Purview, Entra ID, and Microsoft 365 security and compliance capabilities support governance, security, and modernization across Power Platform and SharePoint environments.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the M icrosoft Cloud Background Check upon hire / transfer and every two years thereafter.
- Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
- Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
- Pour plus d'information au sujet de la rémunération, veuillez cliquer ici: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
- Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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