Cloud Engineer

About This Role

JOB PURPOSE

Responsible for designing, deploying, and managing cloud infrastructure and services, ensuring reliable and secure cloud environments that align with organizational objectives. This role delivers hands-on technical support, manages cloud operations, implements automation and infrastructure-as-code practices, and ensures continuous optimization of cloud resources for performance, cost-efficiency, and security compliance.

Generic Accountabilities

• Maintain high standards of professional conduct and service delivery
• Ensure compliance with organizational policies, procedures, and quality standards
• Contribute to continuous improvement initiatives and knowledge sharing
• Maintain confidentiality of sensitive information and data
• Adhere to health, safety, and security protocols

Job Specific Accountabilities

• Cloud Infrastructure Management: Design, deploy, configure, and maintain cloud environments including compute, storage, networking, and database services across one or more cloud platforms
• Infrastructure as Code (IaC): Develop and maintain Terraform, Ansible, or equivalent IaC scripts to automate provisioning and configuration of cloud resources
• Monitoring & Performance Optimization: Implement and manage monitoring, logging, and alerting solutions; analyze performance metrics and optimize resource utilization to ensure SLA compliance
• Security & Compliance: Apply cloud security best practices including IAM policies, encryption, network segmentation, and ensure adherence to NCA ECC/CCC compliance requirements
• Incident Management & Troubleshooting: Diagnose and resolve cloud infrastructure incidents and service disruptions in a timely manner; conduct root cause analysis and implement preventive measures
• Cost Management: Monitor cloud spending, identify optimization opportunities, and implement cost-saving strategies such as right-sizing and reserved capacity
• CI/CD & DevOps Support: Support and maintain CI/CD pipelines and collaborate with development teams to enable automated software delivery and deployment workflows

Backup & Disaster Recovery: Implement and test backup, disaster recovery, and business continuity strategies for cloud-hosted systems and data

• Documentation & Reporting: Maintain accurate and up-to-date technical documentation, runbooks, and operational reports for cloud environments
• Knowledge Transfer: Conduct knowledge-sharing sessions and technical workshops to enhance team capabilities and promote cloud best practices

QUALIFICATIONS AND EXPERIENCE:

Minimum Qualification:

• Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related technical field
• Cloud certification from a recognized provider (e.g., AWS Solutions Architect Associate, Azure Administrator, Google Associate Cloud Engineer, Alibaba Cloud ACA/ACP) is required
• Additional certifications in DevOps, Kubernetes (CKA/CKAD), or Terraform are advantageous

Minimum Experience:

Minimum 3 years of hands-on experience in cloud engineering, system administration, or DevOps roles

• Proven experience deploying and managing workloads on at least one major cloud platform (Alibaba Cloud, AWS, Azure, or GCP)
• Experience with infrastructure-as-code tools such as Terraform or Ansible
• Practical exposure to containerization technologies including Docker and Kubernetes
• Experience implementing cloud security controls and compliance frameworks
• Demonstrated ability to troubleshoot complex technical issues in production environments

COMPETENCIES:

Behavioral:

Customer Focus: Strong service orientation with ability to understand and anticipate stakeholder needs

• Problem Solving: Analytical thinking and systematic approach to resolving complex technical challenges
• Communication: Excellent verbal and written communication skills in English (Arabic proficiency is a plus)
• Collaboration: Team player with ability to work effectively with cross-functional teams
• Adaptability: Flexibility to handle changing priorities and work under pressure
• Initiative: Proactive approach to identifying and addressing potential issues
• Attention to Detail: Meticulous in documentation and following procedures.
• Time Management: Ability to manage multiple priorities and meet deadlines

Technical:

• Cloud Platforms: Hands-on proficiency with Alibaba Cloud, AWS, Azure, or GCP core services (compute, storage, networking, databases)
• Infrastructure as Code: Experience with Terraform, Ansible, CloudFormation, or equivalent IaC tools

Containerization & Orchestration: Practical knowledge of Docker and Kubernetes (ACK, EKS, AKS, or GKE)

• Networking: Solid understanding of VPC, subnets, routing, load balancing, VPN, DNS, and CDN
• Operating Systems: Proficiency in Linux/Unix and Windows server administration
• CI/CD & DevOps: Familiarity with CI/CD pipelines and tools such as Jenkins, GitLab CI, or GitHub Actions

• Monitoring & Observability: Experience with CloudMonitor, Prometheus, Grafana, ELK/OpenSearch stack, or equivalent • Scripting: Proficiency in Python, Bash, or PowerShell for automation

• Cloud Security: Knowledge of IAM, encryption, network security groups, CSPM, and compliance frameworks (NCA ECC/CCC)
• Databases: Familiarity with relational and NoSQL databases in cloud environments
• Cost Optimization: Understanding of cloud cost management tools and optimization strategies

KEY INTERACTIONS & WORKING RELATIONSHIPS:

Internal:

• Operations Team: Daily coordination on infrastructure management and incident resolution
• Cybersecurity Team: Ensuring compliance with security policies and standards
• Development Teams: Collaboration on cloud-native application deployments and CI/CD pipelines
• Project Management Office: Coordination on deployment schedules and project deliverables
• Management Team: Regular reporting on system status, incidents, and recommendations

External:

• Cloud Service Providers (Alibaba Cloud, AWS, Azure, GCP): Technical liaison for platform issues and escalations
• Third-party Vendors: Integration and coordination with external service providers
• Consultants and Partners: Collaboration on specialized projects and implementations