Cloud and Infrastructure Platforms Director

Responsibilities

Strategic & Platform Leadership

• Define and execute KEO's cloud-first, platform-first infrastructure strategy, leading the evolution from traditional operations toward a modern platform engineering model that enables self-service, automated, and product-oriented infrastructure capabilities.
• Manage and continuously improve service reliability at enterprise scale, owning KEO's infrastructure performance and availability posture in alignment with digital transformation goals and business priorities.

Cloud & Platform Engineering

• Own and evolve KEO's Microsoft Azure environment, leading the design, deployment, and lifecycle management of IaaS, PaaS, and SaaS platforms through cloud-native architectures, infrastructure-as-code (IaC), and platform engineering principles to ensure scalability, security, cost-optimization, and developer agility.
• Oversee identity and access management via Microsoft Entra ID, enforcing MFA, RBAC, and least-privilege principles, and manage KEO's zero-trust network architecture ensuring access is granted only through verified identity, context, and policy.
• Maintain certified digital platforms - including Microsoft SharePoint and Autodesk Construction Cloud - to their respective security and governance standards.
• Drive cloud cost optimization initiatives - including right-sizing, reserved capacity management, and workload scheduling - to maximize return on cloud investment.

Cybersecurity & Digital Trust

• Champion KEO's cybersecurity posture across all infrastructure and platform operations, overseeing Microsoft Sentinel (SIEM) for real-time threat detection, automated response playbooks, and rapid incident management, alongside cloud security posture management (CSPM) for continuous assessment and remediation of misconfigurations and vulnerabilities.
• Ensure zero-trust, least-privilege, and access control governance principles are consistently applied and independently verified via EY audits, and lead KEO's phishing simulation programme to drive continuous improvements in security awareness.
• Maintain and continuously improve Business Continuity Planning (BCP) and Disaster Recovery (DR) programmes - including automation of recovery workflows, regular testing, and audit-readiness - with appropriate escalation to IT leadership and executive oversight.

Modern Service Management

• Lead a shift from traditional ITIL-process orientation toward experience-driven, outcome-based service management, owning service reliability engineering practices including SLAs, SLOs, and error budgets across all platforms.
• Lead continuous service improvement cycles, platform lifecycle governance, and technology refresh programmes, ensuring all operations adhere to KEO's IT governance standards, security policies, regulatory requirements, and green IT sustainability commitments.

Automation, DevOps & SRE Mindset

• Champion an automation-first culture, leading the implementation of infrastructure automation, CI/CD pipeline integration, self-service cloud provisioning, and zero-touch operations to eliminate manual processes at scale.
• Apply Site Reliability Engineering (SRE) principles - including error budgets, reliability targets, and blameless post-incident reviews - to drive continuous improvement in platform deployment velocity, reliability, and recovery time.

Data-Driven & AI-Enabled Operations

• Lead the adoption of observability platforms and AIOps tooling to enable predictive performance monitoring, anomaly detection, and automated incident response, driving responsible AI adoption to enhance infrastructure efficiency, intelligent capacity planning, and proactive operations
• Use operational telemetry and data-driven insights to inform platform investment decisions and continuous improvement initiatives, staying at the forefront of AI-driven infrastructure operations and edge computing to evaluate and recommend adoption pathways aligned to KEO's strategy.

Team Leadership & People Development

• Lead, coach, and develop a high-performing, geographically distributed infrastructure team, fostering a culture of collaboration, accountability, and continuous learning.
• Set clear goals, provide regular feedback, and champion professional growth and certification of each team member.
• Build a psychologically safe team environment where automation innovation, constructive challenge, and knowledge sharing are actively encouraged.
• Promote cross-functional collaboration with Digital Workplace, Enterprise Digital Solutions, and Technology Strategy teams to ensure one IT delivery