Clinician Experience Specialist – Anesthesia

Initiate contact with anesthesia clinicians post-contract to outline onboarding steps, site-specific orientation requirements, and OR readiness expectations.

Guide clinicians through access to SCP systems (e.g., Okta, mySCP Connect, Workday) and anesthesia-relevant hospital systems where applicable.

Track onboarding progress, ensuring timely completion of credentialing, enrollment, and any anesthesia-specific privileging requirements (e.g., subspecialty case logs, hospital department sign-offs).

Respond to clinician questions or route escalations to functional experts as needed.

Maintain accurate clinician data — including subspecialty competencies, supervision eligibility, and case-mix qualifications — in Salesforce and other internal systems.

Collect clinician availability, preferences, subspecialty competencies, and shift commitments across MD/DO Anesthesiologists, CRNAs, and AAs.

Build and maintain monthly anesthesia schedules in Qgenda, ensuring complete coverage of OR blocks, call coverage, late rooms, and post-call relief while minimizing premium spend.

Align schedules with the site’s anesthesia care team model — including appropriate Anesthesiologist-to-CRNA/AA supervision ratios and applicable state and payer rules.

Coordinate site-specific case mix coverage (e.g., OB, cardiac, peds, regional, chronic pain) to ensure the right clinicians are scheduled for the right cases.

Manage shift confirmations, cancellations, swaps, late room run-overs, and APAY/Holiday Pay entries within Qgenda.

Partner with Medical Directors, Lead CRNAs, and hospital OR/perioperative leadership to resolve open shifts, manage post-call rest, and negotiate coverage for add-on cases and call gaps.

Ensure First Schedule Dates (FSD) and clinician details are accurately recorded in Salesforce (SFDC).

Collaborate with Recruiting and Credentialing to align schedule readiness with start dates and any subspecialty privileging timelines.

Verify payroll hours from Qgenda — including call stipends, late room pay, post-call adjustments, and any subspecialty differentials — reconcile discrepancies, and coordinate submissions to Payroll.

Assist clinicians with pay and reimbursement questions, escalating complex cases (e.g., stipend calculation disputes, multi-site allocations) appropriately.

Track and ensure completion of clinician expense reimbursements before payroll close.

Serve as the primary point of contact for assigned anesthesia clinicians, ensuring consistent communication and timely issue resolution.

Develop trusted relationships that promote engagement, retention, and a strong care team culture.

Communicate key updates, policy changes, site-specific needs, and OR schedule shifts proactively.

Guide clinicians through offboarding steps, ensuring all documentation, final pay items, and call/stipend reconciliations are completed.

Maintain current clinician contact information and update system records as required.

Support reporting and analytics to track clinician satisfaction, schedule quality, and operational metrics specific to anesthesia (e.g., open shift rate, premium spend, post-call compliance).

Identify opportunities to improve workflows, scheduling logic, and clinician experience within the anesthesia service line.

Participate in ongoing training and calibration to maintain consistency across CET and stay current on anesthesia staffing practices.

Support initiatives aimed at standardization, automation, and cross-functional alignment with hospital perioperative partners.

Working knowledge of the anesthesia care team model and supervision ratio concepts; ability to learn site- and state-specific variations.

Familiarity with OR block scheduling, call coverage models, post-call rest expectations, and late room dynamics.

Excellent verbal and written communication, organizational, and follow-up skills.

Able to use persistence, tenacity, and influence to negotiate and engage with clinicians and perioperative leaders.

Able to work collaboratively and effectively in a team environment.

Comfort operating in high-tempo, time-sensitive environments where schedule changes are frequent and consequential.

High school diploma or GED required; associate or bachelor’s degree in business, healthcare, or related field preferred.

WORK EXPERIENCE/QUALIFICATIONS:

3+ years of experience in customer service, clinician support, or scheduling within healthcare operations.

Strong organizational, communication, and problem-solving skills.

Ability to multitask in fast-paced, high-volume environments with strong attention to detail.

Two or more years’ experience in customer service position.

Previous healthcare experience scheduling high-volume of staff or clinicians, a plus.

Experience working in a professional or medical based office environment, a plus.

Anesthesia scheduling experience.

PRIMARY LOCATION:

Remote - United States

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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