Clinical Operations Representative

The Clinical Operations Representative (COR) facilitates the daily allocation of nursing personnel, utilizing general staffing guidelines (as approved by Nursing Directors) and knowledge of personnel’s skill level. The position coordinates additional activities centrally located in the Nursing Office and promotes and maintains a professional image through contact with the public. The COR will also facilitate patient admissions and transfers throughout the facility working in Cerner, PBAR, Right Bed and the Hospital ADT system. They will assist in applying the appropriate room accommodation codes, and communicate any problems immediately to the Transfer Center Coordinator or House Supervisor. Access to all Patient Health Information is for treatment purposes only.

Allocates personnel with House Supervisor consultation based on unit need, staffing guidelines, and union contracts.

Obtains daily staff requests

Coordinates staffing to meet organization’s requirements

Monitors overtime accumulation and tracks attendance

Conducts compliance audits on files of float pool and all contract staff to assure accuracy

Maintains schedules and schedule accuracy

Verifies payroll accuracy

Processes employee vacation requests after they have been approved

Monitors and maintains information on staff qualifications and areas of expertise

Problem solves scheduling conflicts

Schedules orientation of new hires/contract staff

Maintains tracking of mandatory education

Maintains daily staffing reports and updates OptiLink

Assist mortuary personnel and families with information regarding deceased patients

Other duties as directed by Transfer Center Coordinators, Staffing Office Manager and/or House Supervisors

Assist in maintaining files

Receive calls for admits and gathers demographic data

Enter patient demographic information in to computer systems

Assign hospital service codes, accommodation codes and bed assignments

Notifies departments of admissions/transfers

Updates FirstNet and RightBed assignments

Edits cleaning priorities on RightBed

Receives and modifies bed assignments (transfers, discharges)

Updates admitting diagnosis/attending physician changes

Performing a daily census reconciliation to make sure codes are correct and

Presence/absence of patients are verified

Coordinate with EVS to expedite patient admissions/transfer

High school diploma or GED

Computer experience- ability to work in multiple systems concurrently

Excellent communication skills – written and verbal

Demonstrated ability to present self in positive and professional manner

Prioritization and organizational skills

Ability to read and understand written English.

Ability to communicate orally and in writing

Ability to communicate with others via telephone

Ability to complete detailed work and complex scheduling requirements with minimal errors

Must be available for both day and night shifts

1-3 years working in hospital setting with staffing/Cerner/ADT experience

Working knowledge of Microsoft Office applications

#LI-TM2

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note : Eligibility for benefits may vary by location and is determined by employment status