Clinic Support Coordinator

About the Role

Who You Are

• Bachelor’s degree in business, healthcare, or related field preferred.
• One to two years of experience in the O&P industry utilizing EMR systems.
• Prior experience in Commercial, Medicare, & Medicaid Insurances
• Working knowledge of Medicare LCD’s and Policy Articles for OP
• Prior experience as a Patient Care Specialist desired but not required.
• Why You’ll Feel Good Working Here
• We believe people do their best work when they feel good—personally and professionally. That’s why we offer:
• A culture rooted in trust, empathy, and Nordic-inspired flat hierarchies
• Tailored onboarding and a buddy system to help you feel at home from day one
• Continuous learning through e-learning, training, and language courses
• A “you” culture where everyone—from interns to executives—is treated with respect
• Competitive Compensation Packages
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 8 paid holidays
• 13 vacation days, birthday and two (2) volunteer days
• 8 sick days within your first year of employment
• Paid Parental Bonding

Preferred Qualifications

• Bachelor’s degree in business, healthcare, or related field preferred.
• Prior experience as a Patient Care Specialist desired but not required.

Responsibilities

• Provides administrative support to Clinic offices, as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies.
• Submits Prior Authorization packages to insurance Payers, as required. Verifies authorization approvals and relays information on relevant payment and billing/collection policies back to the Clinics.
• Performs Detailed Benefits verifications, where indicated, via phone or payer portal. Works closely with Clinic Support Specialists and PCSs to communicate outcome as it relates to final delivery approval and claim reimbursement potential.
• Maintains flexibility and adaptability, as work needs will vary by market. May function as support for a remote call center, E-fax management, pre-delivery insurance re-verifications, appointment confirmations, or any other duties as needed and assigned.
• Competencies
• Ethical Conduct
• Problem Solving/Analysis
• Communication Proficiency
• Computer Proficiency
• Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service‐oriented manner.
• Detailed oriented.
• Work Environment
• This job is Remote. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines.
• Physical Demands
• The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.