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Client Technical Implementation Manager Vice President

JPMorgan Chase
Chicago, USA
Full-time
Executive · 7+ years experience
Onsite
Discovered 6 days ago

Full Job Posting

Job Responsibilities:

  • Lead the implementation and training experience for assigned clients, ensuring a smooth onboarding process.
  • Connect with clients through Zoom, Email, and other collaborative technologies.
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
  • Manage client and partner expectations throughout the implementation process.
  • Implement mixed payable solutions and support clients with file mapping exercises.
  • Collaborate with Operations and Product Management to streamline processes.
  • Identify and manage business risks, showing ownership of issues.
  • Translate client requests into detailed technical specifications for treasury services.
  • Document meeting agendas, minutes, and project plans using Microsoft Office tools.
  • Demonstrate creative problem-solving and escalate issues when necessary.
  • Manage conflicts and facilitate discussions to create optimal solutions.

Required qualifications, capabilities, and skills:

  • 7+ years of experience in implementing treasury products or similar financial services.
  • Proven track record in risk management and implementing mitigation strategies.
  • Demonstrated ability in strategic planning and resource allocation.
  • Advanced proficiency in data and tech literacy, including model interpretation.
  • Strong skills in stakeholder management and relationship building and ability to communicate, partner, and influence effectively.
  • Technical project management experience in a client-facing environment.
  • Comfort using technology such as WebEx, Zoom, and other collaboration tools.

Preferred qualifications, capabilities, and skills:

  • Bachelor of Science or Bachelor of Arts Degree.
  • Passion for learning new operating models, technologies, and industry trends.
  • Technical client consulting experience to support technical roles and experience in ERP, systems integration, or API space.
  • PMP or other Project Management Certifications.
  • Experience in coaching or mentoring employees.
  • Strategic thinking with adaptability to change.
  • Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
  • Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
  • Some travel required (10%) to visit clients and internal partners.
  • Please note this role is not eligible for employer immigration sponsorship.

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