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Client Support Engineer II - Stamford

Coretelligent
Stamford, USA
Mid · 3+ years experience
Onsite
$80-90,000 / year
Discovered 2 days ago
azure

Full Job Posting

Benefits

  • Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks

  • Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.
  • Equal Opportunity and Accessibility Commitment
  • Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.
  • We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [email protected] for necessary arrangements.
  • Recruitment Process & Candidate Privacy:
  • Coretelligent is committed to a fair and transparent hiring process. As part of this, we use AI-assisted tools to support interview note-taking and documentation. These tools are used solely to assist our team and do not evaluate candidates or make hiring decisions. All candidate assessments and final decisions are made by our hiring team.
  • We are committed to using technology responsibly and maintaining an equitable process. If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate.
  • In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.
  • If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA); please review our CCPA Notice for California Residents here for more information on how we collect and use your personal information.
  • Additional Information:
  • E -Verify www.dhs.gov/E-Verify
  • For information about the right to work, click here for English or here for Spanish.
  • E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.
  • As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

Qualifications

  • As a Client Support Engineer II at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsite role will have you traveling to local client locations throughout the Stamford/Greenwich CT Area and working closely with clients at all levels, including executives.
  • The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing onsite IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure.
  • As a Level 2 Engineer, you will provide onsite and remote support for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of ‘white glove’ service for clients. The position also includes participation in an on-call rotation.
  • Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
  • Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
  • Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
  • Troubleshoot backup solutions, mail-flow, and Exchange DAG
  • Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
  • Deploy new hardware using Imaging technology
  • Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
  • Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
  • Perform after hours work as needed for on-site support and infrastructure/server maintenance
  • Serve as a point of escalation to level I engineers
  • 3+ years of related work experience
  • Proficient in Azure Environments and O365 Administration
  • Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
  • Ability to follow and adhere to a defined process
  • Excellent communication skills, both written and verbal
  • Must be customer focused and able/willing to provide “white glove” service
  • Salary Range
  • The reasonably expected annual base compensation range for this position is $80-90,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.

Preferred Qualifications

  • Bonus Eligibility
  • This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.

Responsibilities

  • Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
  • Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
  • Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
  • Troubleshoot backup solutions, mail-flow, and Exchange DAG
  • Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
  • Deploy new hardware using Imaging technology
  • Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
  • Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
  • Perform after hours work as needed for on-site support and infrastructure/server maintenance
  • Serve as a point of escalation to level I engineers
  • 3+ years of related work experience
  • Proficient in Azure Environments and O365 Administration
  • Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
  • Ability to follow and adhere to a defined process
  • Excellent communication skills, both written and verbal
  • Must be customer focused and able/willing to provide “white glove” service
  • What We Bring to the Table:
  • Salary Range
  • The reasonably expected annual base compensation range for this position is $80-90,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.
  • Bonus Eligibility
  • This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.

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