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Client Support Analyst - ZAP Solutions

Banyan Software
Virginia, USA
Senior · 7+ years experience
Onsite
USD 65000-75000 / year
Discovered Yesterday

Full Job Posting

Key Responsibilities

  • Client Support: Build strong client relationships, respond to questions, troubleshoot issues, manage requests, and communicate progress and resolutions.
  • System Configuration: Evaluate and implement routine to moderately complex configuration changes based on client needs, ensuring changes are tested and documented.
  • Development Coordination: Gather requirements, create and manage development tickets, collaborate with developers, track progress, and validate completed work.
  • Quality Assurance: Test configuration changes, development updates, and system releases to identify defects and confirm functionality meets expectations.
  • Documentation: Maintain accurate client-specific documentation covering configurations, workflows, business rules, and system changes.
  • Cross-Functional Collaboration: Work with Client Success, technical and implementation teams, and developers to resolve issues, improve processes, and coordinate more complex client needs with the appropriate team members.
  • Qualifications & Skills
  • 5 to 7 years of experience (ideally in Ed-Tech)
  • Can work EST
  • Be fully remote
  • Strong client service, communication, and relationship-building skills.
  • Analytical and problem-solving abilities, with attention to detail.
  • Strong organizational skills and the ability to manage multiple requests and deadlines.
  • Ability to learn complex systems and understand how configuration changes affect client workflows.
  • Ability to gather requirements, document technical needs, and coordinate work across teams.
  • Experience with software support, systems analysis, implementation, quality assurance, or technical client services preferred.
  • Experience with school admissions processes or educational technology is a plus.
  • Salary is $65,000 to $75,000 USD Annually
  • Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
  • Please Note: Banyan Software does not accept unsolicited resumes or applications submitted via email, LinkedIn, or other direct channels. All candidates must apply through our official Careers site to be considered for employment. Applications submitted outside of our applicant tracking system will not be reviewed.
  • Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation.
  • Beware of Recruitment Scams
  • We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
  • Protect yourself by following these steps:
  • Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
  • Remember, employers will never request payment or banking information during the hiring process.
  • If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.
  • Your safety and security are important to us. Thank you for staying vigilant.

Preferred Qualifications

  • Experience with software support, systems analysis, implementation, quality assurance, or technical client services preferred.
  • Experience with school admissions processes or educational technology is a plus.

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