Client Support Analyst

The Opportunity

Responsibilities

• Reporting to the Court Technology Manager, you will:
• Provide tier one support to the Ministry of Justice and partners for video conferencing and digital recording technology in
• Courtrooms, Correctional center, RCMP detachment and Police video suites.
• Coordinate, schedule, test and support remote video appearances.
• Identify problems and perform root cause analysis for all desktop, digital recording, video conferencing and network
• related incidents.
• Provide and maintain up to date documentation and processes for various software and hardware including procedures,
• user guides and common problem issues and resolutions in the knowledgebase.
• Provide end user training and support as required.
• Configure new computers and install various software applications.
• Manage end-user devices (laptop, desktop, dictation units, printers, mobile phones).
• Modify, expand, support and upgrade computer applications, systems and hardware for the courts.
• Develop relationships with the members of Court Services and the Judiciary in order to help educate and provide support
• to everyone on the various technology used within the court system.

Job Capabilities

Technical Knowledge and Skills

• Knowledge of current desktop and network operating systems as well as current commercial software applications used in a networked environment.- Experience with end user devices in an enterprise Microsoft centric environment.
• Knowledge of Cisco video conferencing hardware and software.
• Experience with Collaboration technologies such as Webex, MS Teams, Zoom, Go to Meeting.
• Knowledge of digital recording and audio equipment, For The Record (FTR) software, sound mixers, amplifiers, speakers, microphones.
• Knowledge of internal components and configuration of multi-vendor hardware and peripherals.
• Knowledge of Information Technology Service Management (ITSM) best practices in supporting a growing technology area.
• Knowledge of the Microsoft 365 platform.
• Typically, the knowledge and skills required for this position would be obtained through a Bachelor’s degree in Computer
• Science or a technology related diploma with several years of related work experience or an equivalent combination of
• education and experience. Travel to court offices around the province may be required.
• Job Skills:
• Communication (Level B)
• Critical Thinking (Level B)
• Digital Skills (Level B)
• Interacting with Others (Level C)
• Navigating Ambiguity (Level B)
• Managing Self (Level B)
• Health, Safety and Wellness (Level A)
• Data Literacy (Level B)
• Influence (Level B)
• Political and Organizational Awareness (Level A)
• Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements

Our Commitment to Excellence