Client Success Manager

Responsibilities

• Client Relationship Management
• Proven experience in client success, account management, or enterprise sales (preferably in IT services or software).
• Strong interpersonal skills – a natural relationship builder who enjoys connecting with people at all levels
• Own and deepen relationships with key stakeholders across client organizations.
• Expand account penetration by building relationships at multiple levels of the organization.
• Understand client goals, challenges, and business objectives to proactively offer solutions that drive value.
• Act as the trusted advisor to clients, ensuring consistent communication, alignment, and strategic consulting.
• Serve as the escalation point to ensure client concerns are resolved swiftly, working closely with internal teams Account Management & Growth
• Manage a book of business with a focus on retention and growth.
• Develop and execute strategic account plans to maximize client success, renewals, and long-term partnerships.
• Own the client onboarding experience, ensuring seamless transitions from Sales/Pre-Sales to Project Managers.
• Monitor key performance indicators (KPIs) such as NPS, CSAT, and engagement metrics.
• Ensure billing and collections are tracked efficiently, mitigating any potential revenue risks.
• Conduct regular business reviews (Quarterly and Annual Account Reviews) with internal teams and clients to align on objectives and opportunities.
• Identify upsell and cross-sell opportunities within existing accounts, expanding revenue streams.
• Leverage existing client networks to generate new business through referrals.
• Own client renewals, ensuring contracts are extended with continued value-driven discussions Event Hosting, Community & Networking
• Represent the company at networking events, industry groups, and professional associations.
• Build strong relationships with potential clients through in-person events, ensuring a steady pipeline of warm leads.
• Work closely with leadership and sales teams to coordinate networking efforts for maximum impact.
• Co-host company events, roundtables, and executive briefings, ensuring a seamless experience for attendees.
• Build strong client communities that drive attendance and engagement at our events
• Collaborate with the marketing team to create case studies, success stories, and thought leadership content.
• Request client testimonials and reviews, contributing to brand credibility and trust.
• Qualifications
• Structured execution mindset – ability to follow through on key initiatives while balancing adaptability.
• Comfortable engaging with C-Level executives and managing enterprise-level accounts.
• Strong negotiation and consultative selling skills to drive account growth.
• Availability for evening networking events and travel within the Dallas area.
• Why Join Us?
• 🚀 Work directly with visionary leadership in a fast-moving, high-growth environment. 🤝 Be at the center of client relationships and play a key role in long-term success. 🎯 Make an impact by driving revenue, retention, and community growth. 🌍 Expand your professional network through high-value industry events and strategic partnerships.
• ABOUT ISHIR
• ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.
• We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.
• At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.
• As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.
• ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration.
• Ready to Elevate Your Career? Apply Today! 🎯