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Client Success Manager

EPIC Brokers
Remote, USA
Manager
Remote
$100,000 – $140,000
Discovered 1 weeks ago
CommunicationExcelSalesforce

Full Job Posting

Qualifications

  • Bachelor’s degree in business administration, healthcare, analytics, or a related field, or an equivalent combination of education and relevant experience.
  • Three or more years of experience in PBM, health plan, healthcare consulting, client management, customer success, or business-to-business technology services.
  • Demonstrated ability to manage client relationships, competing priorities, action items, risks, and deliverables with strong attention to follow-through.
  • Strong written, verbal, presentation, meeting facilitation, and executive communication skills.
  • Ability to interpret contracts, reports, utilization measures, service metrics, financial information, and client trends and translate them into clear actions.
  • Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and client or project management systems; experience with Salesforce, Harvest, ticketing systems, or similar platforms is preferred.
  • Ability to collaborate effectively across consulting, clinical, product, data, analytics, finance, contracting, and technical teams without direct authority over each workstream.
  • Working knowledge of pharmacy benefits, healthcare data and analytics, or SaaS platform operations is preferred.
  • Ability to travel up to 25% as needed.
  • Location
  • This position will be 100% remote, open to all candidates residing in the United States
  • Compensation
  • The base salary range for this position is $100,000 – $140,000. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting.
  • Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.
  • Why EPIC?
  • Managed PTO (salaried) or 22 days (hourly)
  • 12 paid holidays + 4 early-close days
  • Paid parental leave
  • Pregnancy disability & bonding leave
  • Organ donor leave
  • Mentorship program
  • Tuition reimbursement
  • Leadership development
  • Pet insurance
  • Identity & fraud protection
  • Legal planning
  • Family planning & midlife support
  • 401(k) with company match and immediate vesting (you keep 100% of employer contributions from day one)
  • Medical, dental, vision
  • Employee assistance programs
  • Collaborative 50/50 producer-service model
  • Employee Resource Groups
  • Charitable initiatives through EPIC Gives Back
  • Top 10 P&C Agency (Insurance Journal)
  • Learn more: https://www.epicbrokers.com/about/epic-careers/
  • EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
  • California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
  • Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
  • #PSG

Location

  • This position will be 100% remote, open to all candidates residing in the United States
  • Compensation
  • The base salary range for this position is $100,000 – $140,000. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting.
  • Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.
  • Why EPIC?
  • At EPIC, we invest in our people and their success. Benefits include:
  • Generous PTO:
  • Managed PTO (salaried) or 22 days (hourly)
  • 12 paid holidays + 4 early-close days
  • Leave Benefits:
  • Paid parental leave
  • Pregnancy disability & bonding leave
  • Organ donor leave
  • $1,500 employee referral bonus
  • Professional Development:
  • Mentorship program
  • Tuition reimbursement
  • Leadership development
  • Unique Benefits:
  • Pet insurance
  • Identity & fraud protection
  • Legal planning
  • Family planning & midlife support
  • Core Benefits:
  • 401(k) with company match and immediate vesting (you keep 100% of employer contributions from day one)
  • Medical, dental, vision
  • Employee assistance programs
  • Culture & Community:
  • Collaborative 50/50 producer-service model
  • Employee Resource Groups
  • Charitable initiatives through EPIC Gives Back
  • Top 10 P&C Agency (Insurance Journal)
  • Learn more: https://www.epicbrokers.com/about/epic-careers/
  • EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
  • California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
  • Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
  • #LI-MS2
  • #LI-Remote
  • #PSG

Preferred Qualifications

  • Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and client or project management systems; experience with Salesforce, Harvest, ticketing systems, or similar platforms is preferred.
  • Working knowledge of pharmacy benefits, healthcare data and analytics, or SaaS platform operations is preferred.
  • $1,500 employee referral bonus

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