Client Success Consultant

ABOUT THE TEAM

Key Responsibilities:

• Serve as an additional support person for the growth objectives of key accounts for Client Success Managers (account owners) based on fluctuating priorities.
• Aggregate client results/reporting and support creation of client-facing presentations; primary focus on key annual and quarterly review reporting.
• Partner with CS SME and Data Analytics on enhanced reporting initiatives
• Assist in ad hoc initiatives across the book of business as appropriate, including support of new client launches or relaunches.
• Assist with internal coordination to achieve issue resolution and general client support
• The Client Success Consultant (CS Consultant) will play a critical role supporting marketing, reporting, and other project management efforts across the Client Success team. As a utility player on the team, the CS Consultant will work closely with Client Success Managers (CSM) to support key accounts and completion of deliverables.. The CS Consultant will serve as an operational and administrative backbone to the CS team during a critical growth and retention period.
• This role will partner with each CSM and internal stakeholders including strategy, sales, operations and marketing to inform and assist the success of accounts. This work includes, but is not limited to, creating customized marketing asset packets to support client marketing strategies, developing high-quality annual reporting presentations showcasing program value, and ensuring CRM account information is current and complete.
• This Client Success Consultant will proactively engage with CS team members to provide client support. This role demands strong organization and prioritization skills, effective and timely communication, and attention to detail.
• This role will report to the VP of Client Success.

WHO YOU ARE

• Bachelor’s Degree
• 1-3 years related experience (marketing, sales, client success, project management, wellness industry)
• Proactive self-starter with the ability to drive towards business goals under limited supervision
• Strong organizational skills with the ability to work in a deadline-driven environment
• Strong desire for process documentation and improvement
• Highly collaborative with the ability to build relationships with internal and external partners
• Excellent time management skills including planning, prioritizing, logistics, and scheduling
• Excellent written and verbal communication skills
• Ability to work in a high-paced, dispersed workforce environment
• Experience working with Google Suite and other tools such as Hubspot, Looker, Jira preferred
• This is a temporary role through June 2027
• Base pay may vary depending on, but not limited to: skills, experience, and location.
• US Pay Range
• $20-$25/HR
• At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance.
• At WW, cultivating a diverse and inclusive workplace is a priority. We are committed as individuals, as an organization, and as fellow humans to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
• By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.
• Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
• Maryland
• Massachusetts
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.
• RECRUITMENT SECURITY & FRAUD PREVENTION
• Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address.
• Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
• Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
• Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.
• Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww

RECRUITMENT SECURITY & FRAUD PREVENTION

Preferred Qualifications

• Experience working with Google Suite and other tools such as Hubspot, Looker, Jira preferred