Client Servicing Manager (Arabic Speaker)

Location

Employment Type

About the Role

Key Responsibilities

• Serve as the primary point of contact for the client on all day-to-day matters.
• Build and maintain strong professional relationships with key client stakeholders.
• Ensure timely and effective communication between the client and internal teams.
• Understand client requirements and coordinate with relevant departments to ensure successful execution.
• Attend client meetings and provide regular updates on project progress and deliverables.
• Monitor ongoing projects and ensure client expectations are consistently met.
• Follow up on purchase orders, contracts, approvals, and invoicing processes to support timely project execution and payment collection.
• Coordinate internally to ensure all client requests are addressed promptly and efficiently.
• Identify opportunities for additional services and business growth within existing client accounts.
• Escalate issues proactively and support the resolution of client concerns.
• Prepare meeting minutes, reports, presentations, and status updates when required.
• Maintain accurate records of client interactions, project updates, and key action items.
• Represent the company professionally at all times while working within the client's environment.
• Support client events, meetings, and operational activities as required.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Communications, Event Management, or a related field.
• Minimum 4-6 years of experience in client servicing, account management, customer success, stakeholder management, or project coordination.
• Experience within events, sports, marketing agencies, advertising agencies, hospitality, consulting, or service-oriented industries is highly preferred.
• Fluent in Arabic and English, both written and spoken.
• Strong interpersonal and relationship management skills.
• Excellent communication, presentation, and negotiation abilities.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong problem-solving and decision-making capabilities.
• Proficient in Microsoft Office applications.

Personal Attributes

• Professional, polished, and presentable.
• Client-centric mindset with exceptional service orientation.
• Confident communicator with strong stakeholder management skills.
• Proactive, resourceful, and solutions-driven.
• Strong commercial awareness and business acumen.
• Ability to build trust and maintain long-term professional relationships.
• High level of professionalism, discretion, and confidentiality.