Client Services Officer

About This Role

About Fair Trading Technology

Fair Trading Technology is a technology provider creating innovative solutions for the day-to-day challenges faced by FX brokers and their clients. Since 2010, we have been connecting trading platforms, liquidity providers, and brokers, with data centers in London and Hong Kong. Our headquarters is located in Uddevalla, Sweden, with a development and support office in Belgrade, Serbia.

If you are looking for an exciting career with a global perspective and the opportunity to be part of a team shaping the future of an industry, this could be the perfect role for you.

Role Overview – Client Services Officer (UAE)

You will be part of our Client Services team, focused on ensuring efficient and seamless support for clients worldwide. As a Client Services Officer, you will work directly with clients to understand their technical needs, troubleshoot issues, and carry out investigations to resolve them.

You will communicate with clients via phone, chat, and email, and collaborate closely with our development team to resolve any technical challenges that arise.

Our technical support operates 24/5, requiring 8-hour rotating shifts (morning, evening, and night). We offer flexibility in how work is structured, with a setup that supports different working preferences depending on shift schedules.

What We’re Looking For

We hire for personality and train for skill. We value individuals who are curious about technology, eager to grow, adaptable, and strong communicators.

You’ll likely be a great fit if you have:

• Previous technical experience, ideally in customer support
• Strong interest in technology and how it works
• Advanced English (written and spoken)
• A proactive approach to work
• A willingness to assist and support clients
• Ability to work rotating shifts

Nice to Have (Not Required):

• Experience in financial markets (FX, CFD, stocks, etc.)
• Knowledge of Indian languages
• Knowledge of Chinese languages

Why Join Us?

As part of Fair Trading Technology, you’ll work in a fast-paced, international environment alongside talented colleagues from around the world. We value innovation, fresh thinking, and people who are ready to tackle challenges in new and impactful ways.

Salary & Benefits

• Starting salary from 5,000 AED/month , with the potential to increase based on interview performance and experience
• 3-month probation period
• Medical Insurance
• Salary review based on performance and progress