Client Service Specialist

What you will do:

• Respond to advisor and client inquiries by coordinating follow-up, researching service needs, and helping guide requests to timely resolution.
• Support Financial Professionals with day-to-day practice operations, including client communications, meeting preparation, account maintenance, and service-related follow-up.
• Prepare, review, and process client forms, account documentation, and supporting materials for completeness, accuracy, and alignment with company procedures.
• Maintain accurate client records, service notes, documentation status, and follow-up items in applicable systems.
• Coordinate with operations, compliance, supervision, service, and other internal partners to clarify requirements, resolve issues, and complete requests accurately.
• Schedule client meetings, prepare materials, track action items, and support timely follow-up after client interactions.
• Monitor open service items, pending documentation, and time-sensitive requests to help ensure appropriate prioritization and completion.
• Communicate status updates clearly and professionally to advisors, clients, and internal partners.
• Support client onboarding, account service, and ongoing relationship management activities within established policies and procedures.
• Identify recurring questions, process gaps, or service issues and share feedback with appropriate team members to support continuous improvement.
• Associate’s degree in business, Finance, or a related field.
• 2+ years of experience in client service, administrative support, financial services, wealth management, advisor support, brokerage operations, or a related service environment.
• Bachelor’s degree in business, Finance, or a related field; experience supporting Financial Professionals, registered representatives, wealth management teams, broker-dealer operations, or advisor-facing service environments; familiarity with CRM, account management, document management, or service tracking systems.
• Equivalent combination of experience and education in lieu of above.
• This role is hybrid and requires regular, in ‐ person attendance during scheduled workdays in accordance with the Company’s Hybrid Workplace Policy

What you will have:

Other Requirements

Qualifications

• Bachelor’s degree in business, Finance, or a related field; experience supporting Financial Professionals, registered representatives, wealth management teams, broker-dealer operations, or advisor-facing service environments; familiarity with CRM, account management, document management, or service tracking systems.