Client Service Senior Associate

Job Responsibilities

• Lead our medium to complex clients autonomously by delivering solutions to clients and upholding JP Morgan Chase standards and operating principles
• Develop long term client relationships
• Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction
• Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies
• Proactively discuss client trends/issues with internal partners to further customize solutions for clients
• Actively participate in deal team meetings as new products and services are added to clients
• Influence internal partners to recommend products and services based on knowledge of client behaviors
• Learn and understand existing and upcoming technologies to support client consultation and requests
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
• Required Qualifications, Skills and Capabilities
• Comprehensive knowledge of Treasury Services and/or Custom Card products
• Data Analytics & Change Management experience
• Ability to influence others without direct supervision
• Ability to provide quantifiable management reporting & present findings
• Project Management & Execution
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
• Strategic thinking with the ability to adapt to change
• Demonstrated team building skills and ability to work in a team environment
• 3+ years of client facing work experience
• Preferred qualifications, skills and capabilities
• Bachelor of Science or Business Administration Degree
• Passion for learning new operating models, technologies, and industry trends
• Google G suites / Microsoft Office adept
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
• Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
• Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
• Some travel required (10%) to visit clients and internal partners.
• Please note this role is not eligible for employer immigration sponsorship.