Client Service Representative
Key Skills for This Role
Full Job Posting
WHAT YOU'LL DO
- Serve as the primary processor for assigned carrier clients — processing and coordinating compliance work, responding promptly and consistently
- Build reliable, positive working relationships that clients can count on
- Investigate and resolve inquiries and issues related to products and services
- Support other customer-facing teams and guide clients through compliance platforms and internal tools; provide coaching as needed
- Stay current on federal and state regulations affecting carrier compliance
- Perform daily data validation and quality control to proactively catch issues before they reach clients
- Collaborate with team members and other departments to share knowledge and improve outcomes
- Many team members in this role grow into senior compliance, account management, or operations positions — we invest in promoting from within.
- WHAT WE'RE LOOKING FOR
- Strong written and verbal communication skills; warm, professional, and results-oriented
- Comfortable managing multiple priorities and working with a variety of client personalities
- Ability to work independently and exercise good judgment on client matters
- Proficiency with Microsoft 365, Word, and Excel
- Detail-oriented and comfortable working in a focused, desk-based environment using several SaaS platforms
- Adaptable — regulations change, procedures evolve, and you take it in stride
- TOOLS YOU'LL USE
- You'll work in Fleetworthy's compliance and client management platforms, as well as standard productivity tools including Microsoft 365. Full training is provided — no prior experience with our systems is required.
Qualifications
- Strong written and verbal communication skills; warm, professional, and results-oriented
- Comfortable managing multiple priorities and working with a variety of client personalities
- Ability to work independently and exercise good judgment on client matters
- Proficiency with Microsoft 365, Word, and Excel
- Detail-oriented and comfortable working in a focused, desk-based environment using several SaaS platforms
- Adaptable — regulations change, procedures evolve, and you take it in stride
- TOOLS YOU'LL USE
- You'll work in Fleetworthy's compliance and client management platforms, as well as standard productivity tools including Microsoft 365. Full training is provided — no prior experience with our systems is required.
- Schedule: Monday to Friday (8am - 5pm)
- Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
About Fleetworthy
Fleetworthy is a private fleet-technology company providing safety, compliance, toll-management, and weigh-station-bypass software to commercial fleets.
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