Client Service Manager

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario.

You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

• Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
• Develops implements, maintains and evaluates the security programs for Paladin’s contracts
• Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

• 3-5 years of industry experience in a leadership position is considered an important asset
• Class G Driver’s License is required
• Excellent interpersonal and communication skills
• High level of professionalism
• Ability to write comprehensive reports and maintain proper records
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Must have strong leadership, social interaction and organizational skills
• Proficiency in Microsoft Office software
• Ability to write and present proposals to large organizations

Why choose Paladin?

• Industry-leading culture focused on people and service excellence.
• Opportunities for growth and internal promotion.
• Collaborative and supportive leadership environment.
• Professional development and certification support.