Client Relationship Manager
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Key skills for this role
About the Role
Manage client relationships, drive revenue growth through renewals and upselling, ensure financial accuracy, and collaborate internally while staying informed on industry trends.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Serve as the primary point of contact within the client services team for any commercial transactions with clients.
- Maintain high levels of client satisfaction through proactive engagement and regular on-site visits.
- Understand client business objectives and align Skillup MENA solutions accordingly.
- Drive client engagement initiatives to strengthen retention and advocacy.
- Organize clients' events and signage ceremonies for the solutions launch and renewals.
- Handling corporate communications and gifting.
- Engage with the client s senior stakeholders and advocate for client loyalty.
Commercial Growth & Revenue Management
- Manage renewals, upselling, and cross-selling of learning and development solutions.
- Identify new opportunities within existing accounts and convert them into revenue.
- Generate referrals through strong client relationships and service excellence.
- Own account revenue targets and contribute to overall business growth.
Financial & Contractual Oversight
- Prepare and manage commercial proposals and quotations.
- Oversee the full financial cycle for client accounts, including invoices and collections.
- Ensure accuracy, timeliness, and compliance with all commercial documentation.
- Coordinate with finance to resolve billing, payment, and contractual matters.
Internal Collaboration & Execution
- Work closely with relevant teams to ensure efficient operation.
- Act as the client s internal advocate to ensure expectations are met or exceeded.
- Use CRM systems to track client interactions, opportunities, and account performance.
Market & Industry Engagement
- Stay informed about trends in learning, talent development, and human capital solutions.
- Represent Skillup MENA professionally at client meetings, events, and industry forums.
- Spend the majority of time in the field meeting clients and stakeholders.
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