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Client Relationship Associate - Payments

JPMorgan Chase
Tempe, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Job Responsibilities

  • Proactively reach out to clients to obtain necessary information/documentation to complete digital onboarding application
  • Serve as the main point of contact for clients during the onboarding phase, until WKO CAU or Credit Ops, have decision the application
  • Coordinate with Sales Team to offer North American Platform/Global products if Janus is not a compatible platform
  • Work closely with internal teams, WKO CAU, Credit Ops, Sales, Product and Customer Experience to ensure smooth client onboarding and promote processes improvements.
  • Protects the firm by following sound risk management protocols and adhering to regulatory requirements

Required qualifications, capabilities, and skills

  • Strong knowledge of the merchant services industry, products and services and diverse types of businesses, industries, markets, financial and economic concepts.
  • Strong analytical and problem-solving skills.
  • Proven cross-functional partnership and resourcefulness to solve customer needs.
  • Strong interpersonal and communication skills, with a client-first mindset.
  • Ability to manage multiple clients and projects simultaneously while maintaining attention to detail.
  • Self-motivated with the ability to work independently and as part of a collaborative team.
  • Ability to understand client needs and deliver exceptional service.
  • High Level of integrity and professionalism, and compliance with established controls and regulations.

Preferred qualifications, capabilities, and skills

  • 5+ years payments industry or relevant experience.
  • Strong analytical and research skills as it relates to problem solving and solutions delivery.
  • Extensive knowledge of functional discipline with proven track record of successful relationship management experience

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