Client Partner, Scaled Accounts

Experience

• 5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments
• Proven track record managing high-volume portfolios with strong retention outcomes
• Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation
• Background in industrial manufacturing, digital transformation, or process optimization
• Ability to manage many accounts simultaneously by focusing effort where it drives the most impact
• Strong process orientation with comfort executing within structured, repeatable frameworks
• Ability to interpret customer health, usage, and risk signals to drive action
• Understanding of industrial environments and ability to connect technical solutions to business outcomes
• Clear, concise communicator with the ability to deliver value messaging efficiently across a broad customer base
• We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
• The pay range for this position in Colorado, California, and New York City is $120,000 - $155,000 OTE (80/20 split). This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
• Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
• Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law. Please note that Augury uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.