Client Operations Manager
Skills
About This Role
Lead Producer
is responsible for the day-to-day on the ground project coordination to help deliver a long-term large scale digital project.
This role will be embedded with the client team and act as a primary on-the-ground point of coordination in Riyadh, Saudi Arabia.
The Lead Producer will work closely with our client’s internal departments and teams to gather feedback to communicate with the rest of the Journey team.
The Lead Producer is responsible for delivering large and small scale projects according to brief, timeline and budget alongside developing strong relationships with the client team.
Due to the nature of the work, the ideal candidate has experience supporting capital projects within cultural institutions and understands how creative work integrates into longer construction and institutional timelines.
The Project
This giga-project is a landmark destination city built integrating entertainment, sports, and culture at unprecedented scale within a livable urban environment.
Spanning a wide range of districts and planned to support 500,000 residents, it brings together world-class attractions, major global events, and diversified leisure offerings while contributing to broader national transformation ambitions.
This Next-Gen Visualisation programme supports this vision by establishing a scalable digital production ecosystem—including a continuously updatable Unreal Engine “Marketing Twin”—that enables consistent, high-quality storytelling across multiple stakeholders.
This platform integrates asset governance, real-time workflows, and creative guidelines to ensure the digital representation of the city evolves in parallel with its physical development and can be used reliably by internal and external partners.
Key Responsibilities
The essential functions include, but are not limited to:
Project Co-ordination & Delivery
- Manage day-to-day delivery of multiple phases of a large project, ensuring alignment with approved scope, schedule, and budget
- Act as a central coordination point between client teams, internal studio teams, and external partners
- Translate client discussions and decisions into clear actions, timelines, and responsibilities
- Track milestones, dependencies, and approval across all workstreams
- Responsible for project budget of £10m+
- Develop and maintain project schedules aligned with capital project phases and client milestones
- Proactively identify, assess, and manage risks related to schedule, budget, scope, and coordination
Client & Stakeholder Management
- Liaise directly with client stakeholders to drive discussions to resolution
- Serve as a consistent point of contact for designated projects
- Attend and support client meetings, workshops, and site walks
- Build trusted relationships through clarity, reliability, and proactive communication
Candidate Qualifications & Skills
- 5+ years experience in an account management role within a creative, cultural, architectural, or production environment
- Experience managing complex and high-profile projects
- Strong understanding of schedules, budgets, and dependency management
- Experience working alongside or supporting capital projects or long-term institutional initiatives
- Experience with project management tools / software
- Strong verbal and written communication skills
- Organized and efficient
- Experience with Google Suite
• Advanced Microsoft Office Suite
- Willingness to travel
Desirable
- Experience working with clients in the museums, cultural institutions, theme park, public-facing capital projects
- Familiarity with digital or interactive software development
- PMP or PRINCE2 but not essential
Location
This role is based in Riyadh, working remotely with the wider Journey Studios
Pay Range
ر.س380,000 - ر.س480,000 SAR
The Multidimensional Experience Agency
Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.
Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation.
Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.
Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.
Start your journey here www.journey.world
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