Client Operations Liaison
Skills
About This Role
About Beacon Red
Beacon Red is part of EDGE Group, one of the world's leading advanced technology groups.
We focus on national security preparedness developing solutions that are as relevant to the challenges of today as they are to the threats of tomorrow.
Our work spans defence, cybersecurity, and emerging technology, and our clients operate at the highest levels of national security across the region and beyond.
About The Role
Some people are natural connectors they remember what matters to clients, know how to read a room, and can switch from polishing a proposal to navigating a tricky stakeholder conversation without missing a beat.
If that's you, and you've built that instinct in defence, cyber, or technology, we'd like to talk.
This role sits across Business Development, Account Management, and Client Success.
Market & Opportunity Development
- Lead market and competitor research to sharpen opportunity qualification and strategic targeting
- Own proposal preparation and commercial inputs from first draft to final submission
- Maintain pursuit trackers and pipeline discipline to ensure nothing falls through the gaps
- Drive client outreach and meeting preparation to expand networks and create new revenue opportunities
Client Account Support & Engagement
- Lead account planning and stakeholder mapping to clarify client priorities and strengthen engagement outcomes
- Develop client meeting materials, briefs, and talking points that reflect the quality our clients expect
- Monitor active engagements proactively, flagging risks early before they become delivery issues
Service Delivery Coordination
- Coordinate schedules, resources, and communication between internal teams and clients to keep delivery seamless
- Track service KPIs, progress, and attendance, providing leadership with clear, timely visibility
- Prepare stakeholder updates, summaries, and delivery documentation to a high standard
Partnership Development
- Manage existing partnerships through structured research, documentation, and follow-up
- Identify and assess new partner opportunities to expand strategic capabilities
- Prepare partnership briefs, meeting notes, and action trackers that reflect professionalism at every touchpoint
Internal Alignment & Leadership Reporting
- Prepare weekly and monthly reports that give leadership genuine visibility on progress, priorities, and risks
- Develop executive level briefs and presentations ready for senior audiences
- Coordinate conference, event, and engagement planning to maximise value and alignment
Commercial & Financial Coordination
- Review pricing inputs, cost assumptions, and commercial elements to strengthen proposal accuracy
- Track revenue, utilisation, and contract progress with an eye on risk and financial performance
What You'll Bring
- Solid Account Management experience within defence, cybersecurity, or technology, this environment will be familiar to you
- A client-facing presence that builds trust quickly and sustains it over time
- Commercial fluency — you understand the BD cycle and contribute to it, not just support from the edges
- Operational discipline — you own reporting, proposals, and presentations without needing to be managed
- The ability to work with discretion and precision in complex, sensitive client environments
- #BEACONRED
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