Client Onboarding Specialist - FOCAL

About Mozn

About The Role

What You'Ll Do

• Own the end-to-end onboarding journey for FOCAL clients.
• Act as the primary point of contact for clients throughout the entire onboarding process, from kickoff to go-live.
• Deliver platform training sessions to client teams.
• Coordinate with internal teams to ensure all workstreams move forward on schedule.
• Track and resolve technical inquiries, feature requests, and configuration issues raised during onboarding, escalating to the right internal owner.
• Maintain accurate onboarding documentation and status tracking across all active clients in your portfolio.
• Manage multiple concurrent client onboardings, prioritizing effectively across varying timelines and complexity.
• Hand off completed onboardings smoothly to the Customer Success team post go-live, with full context transfer.
• Identify recurring onboarding blockers or process gaps and propose improvements.

Qualifications

• 2–5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or a similar customer-facing role.
• Experience managing customer onboarding projects and coordinating multiple stakeholders simultaneously.
• Strong communication and interpersonal skills, with the ability to build trusted relationships with customers and internal teams.
• Excellent organizational and project management skills with strong attention to detail.
• Ability to manage multiple onboarding projects concurrently while meeting deadlines and maintaining a high level of customer satisfaction.
• Experience delivering customer training sessions, workshops, or user enablement programs.
• Fluency in both Arabic and English (written and spoken) is required.
• Experience in AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services is a strong plus.

Benefits

• ****Why Mozn?****
• You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
• The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best.
• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.